Customer Service

Lifetime partnership

 

Welcome to a whole new world of support services

We recognise that every customer is different with their own needs.  Evatec's portfolio of  services is designed to give you the support you need for your own fab. "On site" support services like process development, planned maintenance or even tool relocation are all available to help you.... but why not watch the movie by clicking on the icon above to see how "remote support" options for training or breakdown support using HOLOLENS can also help you access help and get you back in production more quickly than ever.  Our service specialists are ready put together a package that’s just right for you. 

Find out about each of our services by exploring the support service icons below. In some cases you can download the relevant fact sheets to get more detailed information. Whatever your needs,  help by phone or e mail is just a few clicks away so why not contact us today to find out how working together with our service team can help you get the most out of your Evatec tool. 

 

Peak Production Assistance
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Peak Production Assistance

Do You need to cover a peak in production? We can cover peaks of your production on our own tools.  For more information please contact your local sales organization

Emergency Support
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Emergency Support

We can offer immediate response with guaranteed arrival time of our technician on site in case of a grave incident. (tool down)  For more information please contact your local sales organization

Process Consulting
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Process Consulting

Would you like to benefit from our expertise in processes and development to optimise the performance of your tool? Would you like to do some adjustments for your specific production needs? We are at your service.  For more information please contact your local sales organization

Continuous Improvement
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Continuous Improvement

Within our Continuous Improvement Programme (CIP) you will have access to our development engineers and tool specialists for continuous optimisation of your production processes.  For more information please contact your local sales organization

Application Support
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Application Support

Do you need special application support and diagnostics in order to find quick solutions for possible errors on your tool?  Our application support and diagnostics experts are at your disposal.  For more information please contact your local sales organization

We have over 100 Evatec Field Service (FSE) and Field Application Engineers (FAE) worldwide with back up from local technical support and management. You can rely on our Customer Service team to find the right solution just for you. Click here to contact us for help.

CUSTOMER SERVICE NEWS - READ MORE ABOUT OUR SUPPORT SOLUTIONS