1st January 2019


Evatec NA Inc. Managing Director Dan Pace introduces his team and the developments in Evatec’s local sales and service organisation

15 years of growth

Our North America organisation has undergone huge change since I first joined Evatec in 2004. At that time our local office was in Manchester, NH and we employed just 5 people spread across sales and service. Today we have grown to an organisation of more than 30 personnel. With such an expanding team we needed to move offices and these days our home is in Florida while our team of sales and service personnel is spread right across the North American continent. They draw upon a combined experience of more than 80 years in the vacuum and thin film equipment business.

Focusing on the needs of the North American market

The solutions we can provide to our customer base in North America
are getting ever more complex and that calls for sales personnel that are specialised in individual markets. Having the highest technical and market knowledge makes them

the best partner for our customers. Earlier in 2018 we designated each of our sales staff to focus on a particular market. Of course this means more travel around North America for our personnel as customers for each market are spread right across the continent, but we feel this is the best way to align with our customers and truly serve them in a way that they should expect from their suppliers. Actually, all of Evatec is now aligned this way and we believe this is the perfect solution with two important effects. First, and foremost, our customers’ have direct access to dedicated factory teams focused on their market through the Evatec sales staff and secondly, our sales staff become more aligned and focused on their customers’ market. This brings more efficient management of today’s business and ensures that future needs of our North American customers in each market segment can be collated and acted upon efficiently. The more direct feedback helps Evatec develop and implement future technology solutions that are market driven, supporting customers in implementing their own technology roadmaps. However, specialising doesn’t mean we aren’t still flexible, and we still make the most of the many years experience sharing knowledge within the team, and supporting each other’s customers as the need arises.

This is an extract from an article in LAYERS 4. Edition 2018/2019. To read the full article click here