About Evatec
Welcome to the "Thin Film Powerhouse"!
Evatec specializes in designing, developing, producing, and selling high-tech thin film deposition equipment for the semiconductor, advanced packaging, optical, and optoelectronics markets.
Our multinational team of scientists, engineers, and support staff in Switzerland is complemented by a global network of sales and technical support staff across 15 countries in Europe, Asia, and North America.
Make a Difference – Embrace a Culture of Ownership and Decision Making
Grow – Take Development and Training Opportunities
Go Global – Thrive in a Multicultural, Global Business Environment
North America
Evatec North America Inc. provides sales and service support to customers in USA, Canada and Mexico through a network of local sales and service personnel. Management of operations is from a headquarters in Hillsboro, Oregon.
Things we offer our employees
- healing Coverage under the medical, vision, and dental program
- check_circle Eligibility to enroll in a Healthcare Flexible Spending Account (FSA)
- create_new_folder Life insurance and for employer provided short - and long-term disability insurance after 6 months of service
- add_alarm Paid Time off (PTO) Program with 17 days starting balance up to 27 days depending on the years of service
- beach_access Ten (10) days paid company holidays
Job Description
As a Customer Support Manager at Evatec, you plan and coordinate the Field Service Team's assignments in North America, manage warehouses and repair programs, and support management in compliance projects. You travel about 20% of the time, including internationally.
Location: Hillsboro Office
What you will be doing
- check Managing, scheduling and resource planning of the Field Service Team assigned to On-Site contracts across North America
- check Managing, scheduling and resource planning of Field Retrofits across North America, from PO to final payment
- check Managing, and resource planning of North American Evatec Warehouses and Repair/Refurbish Program
- check Supporting the Evatec North American Management in Compliance and Standards projects
- check Travelling approx. 20%, including occasional international travel
What you should bring
- check B.S. or equivalent experience
- check Technical experience in semiconductor equipment preferred
- check Self-starter, tenacious, resilient
- check Demonstrated ability to set and meet goals as well as lead others toward achieving those goals
- check Able to effectively interface with customers both verbally and through written communication
- check Ability to overcome adversity and high-pressure situations
- check Ability to recommend and execute effective solutions
- check Multicultural understanding
- check Solid IT user skills (MS Office, ERP systems, scheduling tools)
- check Fluent in English, knowledge in German and/or Spanish a plus
- check Eligible to work in the US; valid driver’s license, passport and credit card
Hiring process
Is it a match?
For more information, please contact Victoria Schmidlin,
HR Manager Evatec NA, +1 503-858-8672.