Customer Service

Lifetime partnership

 

Welcome to a whole new world of support services

We recognise that every customer is different with their own needs.  Evatec's portfolio of  services is designed to give you the support you need for your own fab. "On site" support services like process development, planned maintenance or even tool relocation are all available to help you.... but why not watch the movie by clicking on the icon above to see how "remote support" options for training or breakdown support using HOLOLENS can also help you access help and get you back in production more quickly than ever.  Our service specialists are ready put together a package that’s just right for you. 

Find out about each of our services by exploring the support service icons below. In some cases you can download the relevant fact sheets to get more detailed information. Whatever your needs,  help by phone or e mail is just a few clicks away so why not contact us today to find out how working together with our service team can help you get the most out of your Evatec tool. 

 

Peak Production Assistance
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Peak Production Assistance

Do You need to cover a peak in production? We can cover peaks of your production on our own tools.  For more information please contact your local sales organization. 

Tool Relocation
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Tool Relocation

We are happy to help you when you need to relocate your tool and be back in production as quickly as possible. We can assist you in the planning, the relocation itself and the set up of the tool. 

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Emergency Support
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Emergency Support

We can offer immediate response with guaranteed arrival time of our technician on site in case of a grave incident. (tool down)  For more information please contact your local sales organization. 

Remote Assistance
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Remote Assistance

Perhaps you are not sure if you really need our technician on site? We can assist you remotely based on the newest communication technology.  Quick, cost-effective and flexible together with you and your technicians. 

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Preventative Maintenance
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Preventative Maintenance

Achieve a 3-5% improvement in scheduled uptime.  Thats what we experience in practice.  Together with you we design a specific plan and do regular checks and interventions.

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On Site Support
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On Site Support

Our technicians can support your tool on site with a cost structure based on an individual hours contract or complete service package just for you.  

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Process Consulting
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Process Consulting

Would you like to benefit from our expertise in processes and development to optimise the performance of your tool? Would you like to do some adjustments for your specific production needs? We are at your service.  For more information please contact your local sales organization. 

Continuous Improvement
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Continuous Improvement

Within our Continuous Improvement Programme (CIP) you will have access to our development engineers and tool specialists for continuous optimisation of your production processes.  For more information please contact your local sales organization. 

Application Support
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Application Support

Do you need special application support and diagnostics in order to find quick solutions for possible errors on your tool?  Our application support and diagnostics experts are at your disposal.  For more information please contact your local sales organization. 

Health Check
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Health Check

Whats the status of your tool? Are there any upcoming obsolescence issues that you need to address? Is there any maintenance to do? We do a full visual and functional check of your tool with our experts on site, regularly or whenever you wish.

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XPERIENCE SIMULATOR
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XPERIENCE SIMULATOR

Bring your Evatec tool to your desktop.  Using our XPERIENCE  simulator train your personnel, develop  and test process recipes  and familiarise yourself with new software updates before you work with them live

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We have over 100 Evatec Field Service (FSE) and Field Application Engineers (FAE) worldwide with back up from local technical support and management. You can rely on our Customer Service team to find the right solution just for you. Click here to contact us for help.

CUSTOMER SERVICE NEWS - READ MORE ABOUT OUR SUPPORT SOLUTIONS

2nd February 2024
Relocation of the Evatec China Customer Service
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Relocation of the Evatec China Customer Service

Read about Evatec China's customer service relocation.

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20th April 2023
Helping you to help yourself
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Helping you to help yourself

Training at your site, at our headquarters or remote online learning using “HOLOLENS” technology – the choice is yours  

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6th October 2022
XPERIENCE SOFTWARE - Your Evatec tool on your desktop
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XPERIENCE SOFTWARE - Your Evatec tool on your desktop

XPERIENCE Simulator – Bring your Evatec tool to your desktop.  Using our XPERIENCE  simulator train your personnel, develop  and test process recipes  and familiarise yourself with new software updates before you work with them live.

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25th February 2022
ON SITE SUPPORT - HERE TO HELP
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ON SITE SUPPORT - HERE TO HELP

Having Evatec technicians to support you at your site is a great way to maintain and improve overall system performance and uptime. Find out more

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28th October 2021
CUSTOMER SERVICE - HOW CAN WE HELP YOU?
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CUSTOMER SERVICE - HOW CAN WE HELP YOU?

Evatec’s Head of Customer Service Thomas Germann runs through some examples of the latest new Customer Service solutions available in the Evatec tool box and gives us a taste of the future. 

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10th August 2021
GOING DIGITAL - READY FOR ANYTHING
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GOING DIGITAL - READY FOR ANYTHING

Evatec’s Digital Transformation program began already 3 years ago. CTO Marco Padrun answers questions on what it means for Evatec, where we are today and how it helps our company be ready for whatever comes our way. 

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9th August 2021
TOOL RELOCATION - AT YOUR SERVICE
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TOOL RELOCATION - AT YOUR SERVICE

Need to move an existing Evatec tool ? Find out how we can help you relocate your Evatec tools in the most efficient way possible. 

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10th June 2021
LAYERS 6 - ANDY WAELTI TALKS
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LAYERS 6 - ANDY WAELTI TALKS

Evatec CEO Andy Waelti reflects on the challenges and opportunities that 2020 brought,  and the measures taken by Evatec to prepare the company for the future. 

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18th May 2021
LAYERS 6 - GET YOUR COPY NOW
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LAYERS 6 - GET YOUR COPY NOW

LAYERS 6 has just been released. Get a quick preview of what's inside and request your copy now. 

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10th December 2020
PREVENTATIVE MAINTENANCE
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PREVENTATIVE MAINTENANCE

Preventative maintenance services improve your uptime.  Find out more

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10th December 2020
REMOTE ASSISTANCE
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REMOTE ASSISTANCE

Read about our options for remote assistance 

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10th December 2020
HEALTH CHECK - FIND OUT HOW WE CAN HELP
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HEALTH CHECK - FIND OUT HOW WE CAN HELP

Learn more about our health check services for your existing Evatec tool

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5th May 2020
Evatec Taiwan expands operations
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Evatec Taiwan expands operations

Evatec Taiwan just moved offices to make space for our growing team. Find out more

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5th May 2020
LAYERS 5 - Information is Power
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LAYERS 5 - Information is Power

Supporting customers around the globe as quickly and efficiently as possible helps us stand out from our competitors. David Dietsch, Customer Service Manager Evatec SEA Pte.*, tells us how Evatec’s Global Service Management Tool (SMT) helps his local sales and service organization do just that.

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1st January 2019
HELPING OUR CUSTOMERS GROW
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HELPING OUR CUSTOMERS GROW

Head of Customer Service Thomas Germann explains how Evatec’s organisation and capabilities are developing, and how we help our customers grow by enhancing tool performance, capabilities and working life.

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