About Evatec
Welcome to the "Thin Film Powerhouse"!
Evatec specializes in designing, developing, producing, and selling high-tech thin film deposition equipment for the semiconductor, advanced packaging, optical, and optoelectronics markets.
Our multinational team of scientists, engineers, and support staff in Switzerland is complemented by a global network of sales and technical support staff across 15 countries in Europe, Asia, and North America.
Make a Difference – Embrace a Culture of Ownership and Decision Making
Grow – Take Development and Training Opportunities
Go Global – Thrive in a Multicultural, Global Business Environment
North America
Evatec North America Inc. provides sales and service support to customers in USA, Canada and Mexico through a network of local sales and service personnel. Management of operations is from a headquarters in Hillsboro, Oregon.
Things we offer our employees
- healing Coverage under the medical, vision, and dental program
- check_circle Eligibility to enroll in a Healthcare Flexible Spending Account (FSA)
- create_new_folder Life insurance and for employer provided short - and long-term disability insurance after 6 months of service
- add_alarm Paid Time off (PTO) Program with 17 days starting balance up to 27 days depending on the years of service
- beach_access Ten (10) days paid company holidays
Job Description
As a Field Service Engineer at Evatec, you install and maintain coating machines on-site, troubleshoot issues, and optimize performance. You act as the interface between customers and management, providing technical support.
What you will be doing
- check Carrying out the installation and maintenance of Evatec coating machinery and/or retrofits on-site at our client location in Fort Collins, CO
- check Troubleshooting and repairing our machinery as needed
- check Tracking and reporting machinery performance
- check Providing recommendation, development, and execution of action plans to optimize the availability and performance of our machinery
- check Providing technical support and advice for our customers
- check Acting as interface between Evatec management and our customers
- check Expediently escalating issues to supporting resources when necessary
- check Working with technical support, customer & field engineers in isolating and solving problems
- check Answering customers' questions and assisting them in a professional manner
- check Performing administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
- check Providing on-call daytime support according to company's on-call schedule, rotating among the technical support team
- check Providing field service support to other Evatec client's locations (up to 20%)
What you should bring
- check Minimum of 3 years of experience servicing Evatec equipment, and as much as possible with CLUSTERLINE® 200 generations
- check Advanced Verbal and written language proficiency in English. Language skills in German is a plus
- check MS-Office knowledge
- check Ability to complete assignments with attention to detail and high degree of accuracy
- check Ability to perform effectively in a demanding environment with changing workloads and expectations
- check Strong customer focus and commitment to customer satisfaction
- check Ability to train and mentor engineers and customer employees
- check Willingness to continue learning and growing in a professional environment is necessary
- check Certain willingness and capability to travel (up to 20%)
Hiring process
Is it a match?
For further information please contact Swen Mallschützke, Recruiting Specialist, +41 81 403 8111.