Evatec AG, Taiwan Branch provides sales and service support to customers inTaiwan. Operations are managed from the offices in Hsinchu.

You can read about the latest job opportunities within Evatec AG, Taiwan branch below.

Click on the links below to find out more, make your application or submit your speculative CV.

Software Engineer

(based Taiwan)

The key responsibility of the Software Engineer is to maintain a high degree of customer satisfaction by providing support to ensure Evatec equipment achieves specified performance levels.

Your main tasks

  • Acting as first contact for customers or for FSE’s that need support- answering all kinds of technical questions related to software
  • Coordinating as interface between the customer, FSE and Evatec Headquarters concerning software support
  • Distributon of technical news to the FSE’s and Customers as well as communication back to HQ about issues, learnings or suggestions of improvement
  • Ensuring an adequate training level for all customer support personnel
  • Working with Evatec tools such as ECP, BPS as well as all SW related systems keeping all systems updated, plus analysis and visualization of data, e.g. to show a failure analysis in a Pareto Chart
  • Working on site at the customer for specific software related problems using Evatec SW diagnostic tools
  • Managing software related customer complaints complaints including escalation as required
  • Identifying and implementing opportunities for reducing the human intervention required in managing Evatec spare parts inventory
  • Support for spare parts utilisation analysis to ensure efficient service team operation

Your profile

  • Generally, 5 to 10 years of previous experience in related software support or customer support experience is required. Specific experience of Evatec systems would be advantageous
  • A bachelors degree in a technical discipline, preferably IT
  • The ability to manage projects simultaneously under pressure
  • Patience, good judgment, discretion, tact, and strong customer relationship skills are required
  • Ability to code programming and create new applications for review board needed, Python, C, C#, VB are a plus. Ability to setup and establish Website/Networking environment. An understanding of databases (SQL, mangoDB, etc) is essential
  • An understanding of equipment automation control and management (ControlWorks, SECS GEM, GPIP/GPIB, etc) is a plus

The role will involve regular travel within Asia for business and to Europe for training.

For more information please contact Joanne Teng, Office Manager Evatec Taiwan. P: +886 3 550 6951.

To submit your application please click here.